RETURN/EXCHANGE POLICY

We are happy to offer a 3 days Return or Exchange policy for unused and unworn items.

 

Return Conditions

Return Conditions

●     Products are eligible for return only if they are unused, unworn, and in their original condition, with the original packaging, tags, and labels intact.

●     For any claim concerning missing, damaged, or incorrect items, an unboxing video is mandatory. The video must clearly capture the package in its sealed condition before opening and continue uninterrupted through the opening and inspection of the contents.

●     Claims submitted without a valid unboxing video may not be accepted or processed.

 

Initiating a Return Request

To initiate a return request, please follow the steps outlined below:

  1. Visit the Return/Exchange section on the brdjewelry website or you may initiate your return request through the this link Return/Exchange Request.
  2. Enter your Order ID and registered contact number.
  3. Select the item(s) you wish to return.
  4. Provide all the required information, including:

○     The reason for the return

○     A minimum of two images of the product

○     The preferred pickup address

○     The preferred pickup date

○     Your preferred refund method

  1. Carefully review all the information provided and submit the return request for processing.

 

Refunds

●     Refunds will be processed within 7 working days, subject to successful pickup and verification of the returned product.

●     Prepaid Orders: The refund will be credited to the original payment method used at the time of purchase.

●     Cash on Delivery (COD) Orders: The refund will be processed to the UPI ID or bank account details provided by the customer.

 

Exchange Policy

We offer a 3-day exchange window from the date of delivery of your order.

An exchange request will be accepted only in the following circumstances:

●     The product received is damaged or defective.

●     An incorrect item has been delivered.

●     The product has a size-related issue, where applicable.

Exchange Terms:

●     Exchanges will be processed for the same product originally ordered.

●     If the exact product is unavailable at the time of exchange, you may choose either:

1.    An alternative product of equal value, or

2.    BRD Wallet Credit equivalent to the value of the product, which can be used toward future purchases on our website.

The choice between an alternative product of equal value and BRD Wallet Credit will be at the customer's discretion.

 

Initiating an Exchange Request

To initiate an exchange request, please follow the steps outlined below:

  1. Visit the Return/Exchange section on the brdjewelry website or you may initiate your return request through the this link Return/Exchange Request.
  2. Enter your Order ID and registered contact number.
  3. Select the item(s) from your order that you wish to exchange.
  4. Provide the required information:

○     Select the reason for exchange.

○     Upload a minimum of two images of the product.

○     Enter the pickup address and select your preferred pickup date.

○     Select whether you require an exchange for the same product or a different size/colour, where applicable.

  1. Carefully review all the information provided to ensure that it is accurate.
  2. Submit the exchange request to complete the process. Your request will be reviewed and processed in accordance with the applicable exchange policy.